Please note the following regarding the Covid-19 situation.

Dear CalCPA Health member:

  1. CalCPA Health is fully open and operational. While some of our team are affected by the shelter-in-place orders, a few years ago, we developed a business continuity program for this type of event, and it is currently working as planned. All customer service lines are available to serve your needs:
Banyan Administrators

CalCPA Health administrators who serve as your health care concierge; coordinating on behalf of member/HR/broker to address administrative, claims or customer service issues.

(877) 480-7923

calcpahealth@calcpahealth.com

www.calcpahealth.com

Anthem Blue Cross

Dedicated customer service department for all CalCPA Health medical plans (claims and medical management).

(888) 209-7847

www.anthem.com/ca

Express Scripts (PPO/HSA members)

Prescription drug claims and customer service for CalCPA Health PPO/HSA plans.

Customer Service: (877) 659-5144

Home Delivery: (866) 297-1013

www.express-scripts.com

IngeniorRx (HMO members)

Prescription drug claims and customer service for the CalCPA Health HMO plans.

Customer Services: (833) 261-2465

Home Delivery: (833) 203-1739

www.ingenio-rx.com

  1. Online Doctor Visits – LiveHealth Online Reminder: Your CalCPA Health plan includes access to LiveHealth Online doctors. The available online services have recently expanded, if you have a medical need that is covered by this program, it may be a good way to obtain medical services during this time. Through June 14, LiveHealth online/video office visits are free of charge. Visit livehealthonline.com or the download the app to get registered.
  2. Covid-19 tests: If you have symptoms and/or believe you were exposed, you should call your doctor for instructions on how to proceed. Our understanding is medical facilities are requesting people not just show up; calling ahead allows your provider to guide you to the appropriate care without risking exposure to others in the waiting room. At this writing, tests are available through a doctor in accordance with current federal guidelines.
  3. Prescription Drugs: For most on-going prescriptions you can save the trip to the pharmacy (and money) by using the home delivery service. It is typically easy to change a retail Rx over to home delivery with a few clicks on the app or web site.

CalCPA Health is committed to providing your health-care and health insurance needs during these unprecedented times. COVID-19 information is very fluid, timely updates are available at

https://www.anthem.com/ca/blog/member-news/how-to-protect/

Regards,
Ron Lang
C.E.O
CalCPA Health