Dear CalCPA Health member:
Please note the following regarding the Covid‐19 situation.
- CalCPA Health is fully open and operational. While some of our team are affected by the shelter‐in‐place orders, a few years ago, we developed a business continuity program for this type of event, and it is currently working as planned. All customer service lines are available to serve your needs:
CalCPA Health administrators who serve as your health care concierge; coordinating on behalf of member/HR/broker to address administrative, claims or customer service issues.
|(877) 480‐7923 firstname.lastname@example.org www.calcpahealth.com
|Anthem Blue Cross
Dedicated customer service department for all CalCPA Health medical plans (claims and medical management).
|Express Scripts (PPO/HSA members)
Prescription drug claims and customer service for CalCPA Health PPO/HSA plans.
|Customer Service: (877) 659‐5144
Home Delivery: (866) 297‐1013
|IngeniorRx (HMO members)
Prescription drug claims and customer service for the CalCPA Health HMO plans.
|Customer Services: (833) 261‐2465
Home Delivery: (833) 203‐1739
- Online Doctor Visits – LiveHealth Online Reminder: Your CalCPA Health plan includes access to LiveHealth Online doctors. The available online services have recently expanded, if you have a medical need that is covered by this program, it may be a good way to obtain medical services during this time. Through September 30, 2020, LiveHealth Online/video office visits are free of charge. Visit www.livehealthonline.com or download the app to get registered.
- Covid-19 tests: If you have symptoms and/or believe you were exposed, you should call your doctor for instructions on how to proceed. Our understanding is medical facilities are requesting people not just show up; calling ahead allows your provider to guide you to the appropriate care without risking exposure to others in the waiting room. At this writing, tests are available through a doctor in accordance with current federal guidelines.
- Prescription Drugs: For most on‐going prescriptions you can save the trip to the pharmacy (and money) by using the home delivery service. It is typically easy to change a retail Rx over to home delivery with a few clicks on the app or web site.
CalCPA Health is committed to providing your health‐care and health insurance needs during these unprecedented times. COVID‐19 information is very fluid, timely updates are available at www.calcpahealth.com.