CalCPA Health COVID-19 Programs

CalCPA Health continues to monitor the COVID-19 situation and how it affects our members. Regular updates will be provided via our website. The following administrative and plan programs are being implemented in response to the pandemic.

  1. Employee Assistance Program during the COVID‐19 pandemic
    To support our members with behavioral health and emotional wellness during COVID‐19, all CalCPA Health medical members now have access to an Employee Assistance Program (via Anthem’s website link below) which provides COVID‐19 tools and informational resources. Access to this EAP will be available until the end of the national emergency.

  2. COVID-19 Digital Tools and Resources
    To help our members cope with the many challenges that COVID-19 presents, the following suite of digital tools and resources are available to all CalCPA Health medical members via the Anthem Member Site.

    • Sydney Care: delivers personalized engagement and real-time access to health information, telehealth services, and AI-driven symptom checker
    • Family Caregiver Support (via Ianacare): a free mobile app, consumers can mobilize personal social circles of friends, family, coworkers, and neighbors to coordinate practical help with everyday needs
    • Mental Health Resources (via PsychHub): COVID-19 mental health resource hub
    • Social Care Network (via Aunt Bertha): a leading social care network, which helps connect individuals and families to free and reduced-cost social services in their communities.
    • Symptom Assessment: Find out what your symptoms may mean by answering five quick questions. This tool uses guidelines issued by the Centers for Disease Control and Prevention (CDC).
    • Test Facility Finder (via Castlight): Enter your state and county to quickly locate COVID-19 testing facilities near you.

      Log into your Anthem profile at www.anthem.com/ca and click on “coronavirus COVID-19”.

  3. LiveHealth Online
    Members can use LiveHealth Online,  which allows you to visit a doctor online with a laptop, tablet, or smartphone. Visit www.livehealthonline.com and use your CalCPA Health medical card.

  4. COVID-19 testing, vaccine administration, and treatment costs
    Diagnostic tests authorized by a doctor in accordance with the CDC guidelines will be covered by CalCPA Health with no member cost share (coinsurance, copay, and /or deductible) during the public health emergency. (Note: Self-administered home tests, not ordered by a doctor, are not covered. We are aware of home test companies advertising to submit sales receipts into your health plan for reimbursement. Currently, tests require a doctor’s order and administered by a medical provider to be covered by the plan.)

  5. Prescription Drugs
    CalCPA Health is encouraging everyone to convert their prescriptions to mail order, to reduce exposure by visiting pharmacies and to save member cost (mail-order copays and drug costs are less than retail pharmacies). A retail prescription can be changed over to mail with a few clicks on the Express Scrips web site or app. Doctors can also electronically write new prescriptions directly to the mail-order pharmacy.
    For those with a need for an early refill or 90-day supply at the retail pharmacy CalCPA Health has authorized pharmacists to provide this service. Many drugs are excluded from this program due to state/federal laws and supply, so check with your pharmacist.

V1.10– 2021.0531

Letter from CalCPA Health’s CEO regarding the COVID-19 situation

Dear CalCPA Health member:

Please note the following regarding the Covid‐19 situation.

  1. CalCPA Health is fully open and operational. While some of our team are affected by the shelter‐in‐place orders, a few years ago, we developed a business continuity program for this type of event, and it is currently working as planned. All customer service lines are available to serve your needs:
Banyan Administrators

CalCPA Health administrators who serve as your health care concierge; coordinating on behalf of member/HR/broker to address administrative, claims or customer service issues.

(877) 480‐7923 calcpahealth@calcpahealth.com www.calcpahealth.com
Anthem Blue Cross

Dedicated customer service department for all CalCPA Health medical plans (claims and medical management).

(888) 209-7847
www.anthem.com/ca
Express Scripts (PPO/HSA members)

Prescription drug claims and customer service for CalCPA Health PPO/HSA plans.

Customer Service: (877) 659‐5144
Home Delivery: (866) 297‐1013
www.express-scripts.com
IngeniorRx (HMO members)

Prescription drug claims and customer service for the CalCPA Health HMO plans.

Customer Services: (833) 261‐2465
Home Delivery: (833) 203‐1739
www.ingenio-rx.com
  1. Online Doctor Visits – LiveHealth Online Reminder: Your CalCPA Health plan includes access to LiveHealth Online doctors. The available online services have recently expanded, if you have a medical need that is covered by this program, it may be a good way to obtain medical services during this time. Visit www.livehealthonline.com or download the app to get registered.
  2. Covid-19 tests: If you have symptoms and/or believe you were exposed, you should call your doctor for instructions on how to proceed. Our understanding is medical facilities are requesting people not just show up; calling ahead allows your provider to guide you to the appropriate care without risking exposure to others in the waiting room. At this writing, tests are available through a doctor in accordance with current federal guidelines.
  3. Prescription Drugs: For most on‐going prescriptions you can save the trip to the pharmacy (and money) by using the home delivery service. It is typically easy to change a retail Rx over to home delivery with a few clicks on the app or website.

CalCPA Health is committed to providing your health‐care and health insurance needs during these unprecedented times. COVID‐19 information is very fluid, timely updates are available at www.calcpahealth.com.

Regards,

Ron Lang
C.E.O
CalCPA Health


Notice C-19c

2020.0722