We want our members and emergency personnel dealing with the damage caused by the California wildfires to know Anthem Blue Cross is here to help. If you need direct assistance with finding available care providers, prescription refills or replacements, and/or any other health insurance related matters, please call 1-888-831-2238, Monday through Friday between 8:00 a.m. and 5:00 p.m., and weekends, from 10 a.m. to 2:00 p.m.
If you live in Butte, Los Angeles or Ventura counties, we’d like you to know we’ve made temporary changes to you benefits to help you get the care you need:
Relaxing time limits for prior authorization, pre-certification and referral requirements.
Suspending early refill limits for prescriptions.
Allowing replacement of medical equipment or supplies.
Extending filing deadlines for claims.